From the Request screen, you can submit requests for shift changes after a schedule is finalized. Or respond to colleagues' requests involving you (such as split or swap).

You can only submit requests here when at least one facility you joined has partnered with us.

The NurseBrite mobile app supports the following types of requests at the time of writing:

• Giveaway request: give away future shifts to your colleagues.
• Split request: split the hours of one of your shifts into multiple (up to 3) portions. And either give some of those hours to your colleagues or take those hours off.
• Swap request: swap future shifts with your colleagues.
• Event request: request to take time off on dates you already have shifts scheduled. Or let your facility know you will not be available to work on specific future dates.

All requests created by you or involve you are organized as lists of cards under these three tabs on the Requests screen - Unconfirmed, Pending, and Processed.

Requests UI overview

Unconfirmed requests

When a giveaway/split/swap request is created, the first step is for the involved colleague to confirm it. These requests are displayed as a list of cards under the Unconfirmed tab. Giveaway/split/swap requests created by colleagues and require you to confirm are also displayed here.

When an unconfirmed request is confirmed, the corresponding card will be moved to the Pending tab. And when a request is denied or withdrawn, the corresponding card will be moved to the Processed tab.

Pending requests

Any requests pending approval are displayed under the Pending tab.

When a pending request is approved, rejected, or withdrawn, the corresponding card will be moved to the Processed tab.

Processed requests

Any requests that have been denied, withdrawn, approved, or rejected are displayed under the Processed tab.

Navigate the request list

When there are a large number of requests, you can apply filters or change the sorting order of each request list to help you find what you are looking for.

You will get notifications when there are new giveaway/split/swap requests involving you or when the status of your requests changes (e.g., got approved or rejected). If you happen to be viewing the corresponding request list at the time, the refresh symbol (two arrows forming a circle) right below the tabs will become enabled with a red dot indicating new updates. Tapping on the refresh symbol would refresh the list. This manual refresh is intended to avoid interfering with what you are doing on the UI (e.g., scrolling through the list looking for a certain request). However, if you are not viewing the corresponding request list when a relevant notification comes in, it will refresh automatically.

Please be aware that when the request list refreshes, any filters and sorting order changes you made will be reset.

Create and manage requests (partner facility)

General rules

Although each type of request is different, some rules generally apply to all types of requests:

• Requests can only be created for partner facilities.
• With one exception - requests for non-partner facilities can be created as the result of colleagues bidding on open shifts you posted. More on this will be covered later in this chapter.
• Requests can only be created on current or future dates.
• Requests cannot be created on dates you already have other requests pending approval.
• Your facility can configure specific criteria for the submission of requests.
• Certain requests may not be allowed during the self-scheduling time window.
• Shift-related requests (e.g., swap) may not be allowed when it is already too close to the start time of the involved shift.

To create a new request, tap the + symbol on the top bar, then choose the type of request you want to create from the action sheet. You will then be taken to the respective request creation screen.

Giveaway request

You can request to give one of your future shifts away to one of your colleagues.

Create

1. Choose Giveaway from the Select request type action sheet.
2. On the Create request screen, tap the pen symbol on the Facility card to select a facility.
• If you only joined one facility, it will be automatically selected for you.

3. Tap the pen symbol on the Give away shift card, which takes you to the Select a shift screen. On that screen, select the date that has the shift you want to give away, then tap the check mark symbol on the top bar to confirm your selection.
• Dates on which you cannot create giveaway requests will be disabled (indicated by a lighter text color).
• Tap the calendar symbol on the top bar to bring up the date-picker for quick navigation to a specific date.

4. Back on the Create request screen, tap the pen symbol on the To card, which takes you to the Select a colleague screen, where a list of colleagues who can take your shift on that day will be shown. Select the colleague you would like to give your shift to and tap the check mark symbol on the top bar to confirm your selection.

5. Back on the Create request screen, enter any comments you may have under the Comments tab, then tap the paper plane symbol on the top bar to create the request.

After created the giveaway request, you will be taken back to the Requests screen, and the request you just created will appear under the Unconfirmed tab. Once your colleagues confirm your giveaway request, you will get a notification, and the corresponding request card will then be moved to the Pending tab.

Please note that you may not see the request you just created if you have filters applied to the request list or have changed its sorting order.

Withdraw

You can withdraw your own giveaway requests before they are approved/rejected.

1. Tap the corresponding request card under either the Unconfirmed or the Pending tab.
2. On the Request details screen, tap the trash can symbol on the top bar.
3. Enter comments for the withdrawal if you have any. Then tap the paper plane symbol on the top bar to withdraw the request.

For giveaway requests created by other colleagues that involve you, you can withdraw them after confirming that you can take those shifts. To do so, find the corresponding request card under the Pending tab and follow the same steps described above to withdraw it.

Similarly, other colleagues can also withdraw your giveaway requests after confirming. You will get notifications when that happens.

After a giveaway request is withdrawn, the corresponding card will be moved to the Processed tab.

Respond to other's request

When other colleagues request to give away their shifts to you, you will first need to confirm if you can take them.

1. Tap the corresponding request card under the Unconfirmed tab.
2. On the Request details screen, tap the reply symbol (two overlapped arrows pointing right) on the top bar.
3. Choose either Confirm or Deny from the action sheet.
• If you want to deny, there is an extra step for you to enter any comments you may have. Then tap the paper plane symbol on the top bar to deny the request.
• If denied, the corresponding request card will be moved to the Processed tab.
• If confirmed, the corresponding request card will be moved to the Pending tab.
• The colleague who created the request will be notified.

Similarly, other colleagues can also confirm or deny your giveaway request involving them. When your giveaway request is confirmed or denied, you will get a notification, and the corresponding card will be moved to the Pending tab or the Processed tab, respectively.

Split request

You can request to split the hours of one of your shifts into multiple portions. And either give some of those hours to your colleagues or take those hours off.

Create

1. Choose Split from the Select request type action sheet.
2. On the Create request screen, tap the pen symbol on the Facility card to select a facility.
• If you only joined one facility, it will be automatically selected for you.

3. Tap the pen symbol on the Shift card, which takes you to the Select a shift screen. On that screen, tap the date containing the shift you want to split, then tap the check mark symbol on the top bar to confirm your selection.
• Dates on which you cannot create split requests will be disabled (indicated by a lighter text color).
• When needed, tap the calendar symbol on the top bar to bring up the date-picker for quick navigation to a specific date.

4. Back on the Create request screen, two splits should be automatically created for you by dividing the selected shift evenly. And they are shown as two new cards with the respective start time and end time on them.
• You can adjust the duration of each split by changing its end time. To do so, tap the Ends at row at the bottom of the card, and enter a different end time on the modal dialog that pops up. The start time of the following split will be updated automatically.
• If you want to select a different shift to split, tap the pen symbol on the Shift card.
• To add more splits, tap the + symbol on any card that has it. You can have up to three splits per request.

5. To decide how you want to split your shift, do the following on the respective split card:
• If you want to take those hours off, tap the reason symbol (a house with a person next to it) and choose a reason from the action sheet.
• If you want to give those hours to a colleague, tap the user symbol, which takes you to the Select a colleague screen. On that screen, select a colleague from the list, then tap the check mark symbol on the top bar to confirm your selection.

6. Back on the Create request screen, enter any comments you may have under the Comments tab, then tap the paper plane symbol on the top bar to create the request.

After creating the split request, you will be taken back to the Requests screen.

• If your split request involves other colleagues, it will appear under the Unconfirmed tab. Once your colleagues confirm your split request, you will get a notification, and the corresponding card will be moved to the Pending tab.
• If your split request does not involve other colleagues, it will appear under the Pending tab.

Please note that you may not see the request you just created if you have filters applied to the request list or have changed its sorting order.

Withdraw

You can withdraw your own split requests before they are approved/rejected.

1. Tap the corresponding request card under either the Unconfirmed or the Pending tab.
2. On the Request details screen, tap the trash can symbol on the top bar.
3. Enter comments for the withdrawal if you have any. Then tap the paper plane symbol on the top bar to withdraw the request.

For split requests created by other colleagues that involve you, you can withdraw them after you have confirmed the split. To do so, find the corresponding request under the Pending tab and follow the same steps described above to withdraw it.

Similarly, other colleagues can also withdraw their split requests involving you or your split requests that they have confirmed. You will get notifications when that happens.

After a split request is withdrawn, the corresponding card will be moved to the Processed tab.

Respond to other's request

When other colleagues request to split their shifts with you, you will first need to confirm if you are okay with the split.

1. Tap the corresponding request card under the Unconfirmed tab.
2. On the Request details screen, tap the reply symbol (two overlapped arrows pointing right) on the top bar.
3. Choose either Confirm or Deny from the action sheet.
• If you want to deny, there is an extra step for you to enter any comments you may have. Then tap the paper plane symbol on the top bar to deny the request.
• If denied, the corresponding request card will be moved to the Processed tab.
• If confirmed, the corresponding request card will be moved to the Pending tab.
• The colleague who created the request will be notified.

Similarly, other colleagues can also confirm or deny your split request involving them. When your split request is confirmed or denied, you will get a notification, and the corresponding card will be moved to the Pending tab or the Processed tab, respectively.

Swap request

You can request to swap one of your future shifts with one of your colleagues' future shifts.

Create

1. Choose Swap from the Select request type action sheet.
2. On the Create request screen, tap the pen symbol on the Facility card to select a facility.
• If you only joined one facility, it will be automatically selected for you.

3. Tap the pen symbol on the Swap shift card, which takes you to the Select a shift screen. On that screen, select the date that has the shift you want to swap, then tap the check mark symbol on the top bar to confirm your selection.
• Dates on which you cannot create swap requests will be disabled (indicated by a lighter text color).
• Tap the calendar symbol on the top bar to bring up the date-picker for quick navigation to a specific date.

4. Back on the Create request screen, tap the pen symbol on the With card, which takes you to the Select a colleague screen. On that screen, select a date first, after which a list of colleagues who have shifts scheduled on that day will be shown. Select the shift you would like to swap yours with and tap the check mark symbol on the top bar to confirm your selection.

5. Back on the Create request screen, enter any comments you may have under the Comments tab, then tap the paper plane symbol on the top bar to create the request.

After creating the swap request, you will be taken back to the Requests screen, and the request you just created will appear under the Unconfirmed tab. Once your colleagues confirm your swap request, you will get a notification, and the corresponding request card will then be moved to the Pending tab.

Please note that you may not see the request you just created if you have filters applied to the request list or have changed its sorting order.

Withdraw

You can withdraw your own swap requests before they are approved/rejected.

1. Tap the corresponding request card under either the Unconfirmed or the Pending tab.
2. On the Request details screen, tap the trash can symbol on the top bar.
3. Enter comments for the withdrawal if you have any. Then tap the paper plane symbol on the top bar to withdraw the request.

For swap requests created by other colleagues that involve you, you can withdraw them after you have confirmed the swap. To do so, find the corresponding request card under the Pending tab and follow the same steps described above to withdraw it.

Similarly, other colleagues can also withdraw their swap requests involving you or your swap requests that they have confirmed. You will get notifications when that happens.

After a swap request is withdrawn, the corresponding card will be moved to the Processed tab.

Respond to other's request

When other colleagues request to swap their shifts with you, you will first need to confirm if you are okay with the swap.

1. Tap the corresponding request card under the Unconfirmed tab.
2. On the Request details screen, tap the reply symbol (two overlapped arrows pointing right) on the top bar.
3. Choose either Confirm or Deny from the action sheet.
• If you want to deny, there is an extra step for you to enter any comments you may have. Then tap the paper plane symbol on the top bar to deny the request.
• If denied, the corresponding request card will be moved to the Processed tab.
• If confirmed, the corresponding request card will be moved to the Pending tab.
• The colleague who created the request will be notified.

Similarly, other colleagues can also confirm or deny your swap request involving them. When your swap request is confirmed or denied, you will get a notification, and the corresponding card will be moved to the Pending tab or the Processed tab, respectively.

Event request

You can submit event requests for any changes to your shifts after the schedule has been finalized. E.g., non-working activities that will affect your shifts or your availability to work on specific dates.

Create

1. Choose Event from the Select request type action sheet.
2. On the Create request screen, tap the pen symbol on the Facility card to select a facility.
• If you only joined one facility, it will be automatically selected for you.

2. Tap the pen symbol on the second card, which brings up the event types action sheet. Select an event type from the sheet.
• The list of event types available here is configured by your facility.

3. Tap the pen symbol on the third card, which takes you to the Select dates screen. On this screen, select the dates on which the event will occur, then tap the check mark symbol on the top bar to confirm your selection.
• You can select multiple dates per event request, and the dates do not have to be consecutive.
• Dates on which you cannot create event requests will be disabled (indicated by a lighter text color).
• Tap the calendar symbol on the top bar to bring up the date-picker for quick navigation to a specific date.

4. Back on the Create request screen. enter any comments you may have under the Comments tab, then tap the paper plane symbol on the top bar to create the request.

After creating the event request, you will be taken back to the Requests screen, and the request you just created will appear under the Pending tab.

Please note that you may not see the request you just created if you have filters applied to the request list or have changed its sorting order.

Edit

You can edit your event requests before they are approved/rejected.

1. Tap the corresponding request card under the Pending tab.
2. On the Request details screen, tap the pen symbol on the top bar to enter edit mode.
3. Make your changes and when you are done, tap the save symbol (a floppy disk) on the top bar to save the changes and exit edit mode.

Please note that you cannot change event type when editing an existing event request. If you want an event request of a different type, withdraw the previously created request and create a new one instead.

Withdraw

You can withdraw your own event requests before they are approved/rejected.

1. Tap the corresponding request card under the Pending tab.
2. On the Request details screen, tap the trash can symbol on the top bar, then tap Confirm on the alert to withdraw it.

After an event request is withdrawn, the corresponding card will be moved to the Processed tab.

View the status of your requests

Requests that have been denied, withdrawn, approved, or rejected are displayed under the Processed tab.

You can view the details of each request by tapping on the corresponding card. If comments are provided when a request is denied/withdrawn/rejected. An info bar will appear beneath the top bar. To view the comments, tap the VIEW button on the info bar, which takes you to the Comments screen.

Manage requests (non-partner facility)

Although you can only create requests for partner facilities, there is one exception - requests for non-partner facilities can be created as a result of colleagues bidding on open shifts you posted. And these requests will appear under the Pending tab.

Because non-partner facilities are not using NurseBrite yet, even though requests were created for you in the NurseBrite mobile app, you will still need to go through the request submission process per your facility. And you should manually update the status of those requests in the app after they are either approved or rejected.

To manually update the status of such requests, tap on the corresponding card to go to the Request details screen. On that screen, tap the check mark symbol, then choose either Mark as approved or Mark as rejected from the action sheet depending on the actual results from your facility.

After you manually update the request's status, the corresponding card will be moved to the Processed tab. If the request is marked as approved, your (and your colleague's) shifts will be updated automatically without requiring further action.

On this page

• Requests UI overview
• Unconfirmed requests
• Pending requests
• Processed requests
• Navigate the request list
• Create and manage requests (partner facility)
• General rules
• Giveaway request
• Create
• Withdraw
• Respond to other's request
• Split request
• Create
• Withdraw
• Respond to other's request
• Swap request
• Create
• Withdraw
• Respond to other's request
• Event request
• Create
• Edit
• Withdraw
• View the status of your requests
• Manage requests (non-partner facility)